Chapter 03 - Understanding Customer Needs - Part 3 | Active Listening | The Art & Science of Selling

Active Listening; How to Listen Actively? Active Listening Enhancers and Active Listening Hindrances; How to build a good conversation? How do we explore and understand the needs of our customers? #TheArtandScienceofSelling; #MalayalamSalesTraining; #SalesTrainingInMalayalam; #SalesTraining; #SalesTrainingFullCurriculumInMalayalam; #FullSalesTrainingInMalayalam; #Malayalam; #Listening; #ActiveListening; The Art and Science of Selling; Sales Training in Malayalam; Sales Training; Sales Training Full Curriculum in Malayalam; Full Sales Training in Malayalam; Malayalam Sales Training; Sales Training Videos in Malayalam; Malayalam Sales Training Videos; Sales Training Channel in Malayalam; Malayalam Sales Training Channel; This video is Chapter 3, Part 3 This video is about how to explore, understand and establish Customer Needs. It is very crucial to identify and/or establish the needs to be successful in Selling. You don't have to be very talkative; but be a good conversationist or like a consultant. How to build a good conversation? How do we explore and understand the needs of our customers? How to Listen Actively? Active Listening Enhancers and Active Listening Hindrances For customized training and consulting, please contact me on email: art.science.selling@gmail.com WhatsApp: +971 50 7304282 Links to other Videos Chapter 0 - Introduction Preface & Promotion: /watch/80jwdbivVsBvw Purpose of this Channel: /watch/o-VOjP-4O984O Chapter 1 – What is Selling? P 1 – Four Visible Elements of Selling: /watch/0XTYJ6KmJ6TmY P 2 – Four Invisible Elements of Selling: /watch/cadbQ86rXajrb P 3 – Selling – Related Terms: /watch/gUdo6F9AQ1lAo P 4 – Selling – Related Acronyms: /watch/cm45dLXi8mMi5 P 5 – Q & A – SOS & Benefits Sell: /watch/UHaTjAsMLgtMT P 6 – Q & A – Market Share Calculations: /watch/gGtorp_xD_Fxo Chapter 2 – Need, Want & Demand P 1 – Hierarchy of Human Needs: /watch/wi4C4Gbgz6TgC P 2 – Customer Needs Hierarchy: /watch/MP7xpaQjqncjx P 3 – Shopper Needs Hierarchy: /watch/MKeEdifLYmMLE P 4 – Customer, Shopper & Client: /watch/4edBYakEHudEB Chapter 3 – Understanding Customer Needs P 1 – Be a Conversationist: /watch/EgrZeHTcNs0cZ P 2 – Conversation Techniques: /watch/8oe5jtyO88qO5 P 3 – Active Listening: /watch/cJxhqJ-FQANFh P 4 – Buyer Body Language: /watch/s4BDFDrf4S1fD Chapter 4 – Satisfaction and Value for Money P 1 – Customer Satisfaction: /watch/QXk1d8uvAJtv1 P 2 – Measuring Satisfaction: /watch/wHJTgE9Q4qPQT P 3 – Price Vs. Value: /watch/gtZc2Sik1bmkc P 4 – Customer Value: /watch/0LT8itesHeWs8 P 5 – Customer Service: /watch/4DT3SG4zPvvz3 P 6 – Customer Centricity: /watch/Y_ewhGXcelDcw Chapter 5 – Profit P 1 – Profit, Margin & Markup: /watch/QdmefJS8Xf08e P 2 – Margin and Markup Calculations: /watch/UCSsSKdkMVcks P 3 – The Turnover Magic: /watch/U-2JQyLhCfqhJ P 4 – The Profit or Loss Account: /watch/ELoo3dwUeRGUo P 5 – Business Development: /watch/kzZLp0eYWziYL P 6 – Business Modelling: /watch/kc69SwfK7BOK9 Chapter 6 – Purpose P 1 – The Why, How and What of Purpose: /watch/wYQSEkooKp8oS P 2 – Selling Story: /watch/wpc2rl_QNeHQ2 P 3 – Ethics in Selling: /watch/AMdTxWDLbQyLT P 4 - Planning for Target: /watch/ANP7xGunwbdn7 P 5 – Managing Risks & Ops in Planning: /watch/00XNMB5dbQMdN P 6 – Happiness is a Purpose in Selling: /watch/wQCccX6kd8Zkc P 7 – Break the Stress Cycle: /watch/oZCBgzD1qKa1B Chapter 7 – Setting Objectives P 1 – Objective, Strategy and Plan: /watch/wZA4bu8dX4Td4 P 2 – iSMART Objectives: /watch/IxVG1JTor0moG P 3 – Challenging Objectives: /watch/8aUet4zqWfMqe P 4 – Steps of a Call / Visit: /watch/MeJsn85WMdoWs P 5 – History of Objectives, MBO: /watch/kaJ57UmhQC8h5 Chapter 8 – The Selling Process P 1 – Structured Selling Message: /watch/okpxNQeHdLVHx P 2 – Creating Sales Messages: /watch/YY6AYsqtj9qtA P 3 – 5 Step Selling Process: /watch/wIkkYHrmDkbmk P 4 – Close that Sale / Deal: /watch/EYTaJ-fHkvpHa Chapter 9 – Communicate to Influence P 1 – Emotions and Decisions: /watch/8BYJkRW5-f05J P 2 – Maintain Interest till Closing: /watch/QNbXYgGsZQ9sX

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